Exchanges and Returns
Twelve 28 Market prides itself in curating products that are made well. If for some reason you are not satisfied with your new purchase, you have 30 days from shipment from our location to exchange or return an item. The item must be in new condition with original tags attached and any packaging the item was in. For damaged items, you must contact our company within 14 days. Our company inspects items and takes pictures before we ship items out. We ask that you provide pictures of the damaged item along with any photos of damaged shipping boxes. With your help we can be proactive with the shipping company to resolve issues quickly on your behalf. We will be happy to immediately, permitting with stock on hand, replace your item or refund the full price if you no longer wish to purchase.