Our team at Twelve 28 Market strives to package your item with care and in the best way possible to ensure it gets to you in great shape! Our staff will do our best to ship your items out within 3-5 business days, not including major holidays. Twelve 28 Market will provide a tracking number to help with knowing when your purchase will arrive. Once your package is handed over to the shipping company, the shipping time will be the responsibility of the shipping company. Our company will not be responsible for any delays due to shipping company daily operations, staffing, or weather-related issues. We thank you for understanding that we are committed to doing our best, but some things are out of our control.